Refund Eligibility

We offer refunds within 14 days of your initial purchase, provided you have not materially used the paid features during that period. "Material use" means generating more than 10 AI outputs on a paid plan.

• Refunds apply to the most recent charge only.
• Annual subscriptions may be refunded within 14 days of the annual renewal date.
• Refunds are processed to the original payment method within 5–10 business days.

How to Request a Refund

To request a refund, email us at support@tonecraft.site with your account email and the reason for your request. We aim to respond within 2 business days.

Cancellation Process

You may cancel your subscription at any time from your Billing Settings. Cancellation takes effect at the end of your current billing period — you retain access to paid features until then.

• Monthly plans: Cancel anytime; access continues until the end of the current month.
• Annual plans: Cancel anytime; access continues until the end of the paid year.

Proration Policy

When you upgrade or downgrade your plan mid-cycle, Dodo Payments calculates a prorated credit for the unused portion of your current plan and applies it to the new plan. No full-price refund is issued for downgrades — the adjustment appears on your next invoice.

Exceptions

Refunds may be denied if:

• The 14-day window has passed.
• You have materially used the paid features.
• The refund request is for a prior billing period.

Contact Us

For questions about refunds or cancellations, please email us at support@tonecraft.site.